Services

CUSTOMER INSIGHT & ANALYTICS

  • Customer profiling, segmentation and targeting
  • Insight and performance auditing, consolidation and gap analysis
  • KPIs and dashboarding
  • Data strategy development

CUSTOMER ENGAGEMENT STRATEGY

  • Strategy development
  • Customer experience auditing
  • Customer journey mapping
  • Loyalty/CRM strategy
  • Proof of Concept design

BUSINESS IMPACT

  • Business case development
  • Governance model design
  • Training and education
  • Agency selection support
  • Digital transformation support

A relentless focus on performance

We achieve great results by balancing what works for the customer and what works for you. Creating a mutual value exchange is the key to sustainable success.

80%

of organisations that lead in CX outperformed laggards on the US S&P index, increasing customer retention, purchase intent and advocacy

52%

of marketers indicate an absence of an effective strategy is the most significant barrier to success with marketing automation

54%

of UK customers feel more loyal to brands that show a deep understanding of their preferences and priorities

67%

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Learn more

We take a forensic and structured approach to learning about your customers, what makes them tick and what will engage them. We do the same for your results and stakeholders. Reach out and learn how we can cut through the clutter and be the CustomerKIND organisation you want to be.